PriyaPatel
TLDR: Novidea Signs Up Madanes Insurance Agency
Novidea, a cloud-based insurance management platform, announced that Madanes Insurance Agency has gone live with its platform, enabling full digitization of operational and business processes and improving customer service through a 360-degree view of customer profiles.
Key Elements:
- Madanes Insurance Agency, specializing in large and complex insurance schemes, has selected Novidea’s platform for end-to-end support of the insurance distribution lifecycle.
- Transition to the Novidea platform has enabled the full digitization of operational and business processes at Madanes, integrating external and internal data sources for a 360-degree customer view.
- The Novidea platform allows agents to upsell risk products tailored to each customer’s needs, improving the customer journey with multi-channel communication options.
- CEO of Novidea, Roi Agababa, highlighted the importance of innovative technological solutions in the insurance industry to enhance customer experience and operational efficiency.
Novidea’s collaboration with Madanes Insurance Agency demonstrates the power of technology in transforming traditional insurance systems to meet the evolving needs of insurance organizations worldwide. Through the implementation of digital solutions, insurance agencies can enhance customer experience, streamline operations, and maintain a competitive edge in the market.
