PriyaPatel
TLDR:
Key points:
- The role of claims handlers is evolving due to technological advancements and changing customer expectations.
- Future specializations in claims handling include digitally enabled customer advisors, complex claims adjusters, claims prevention specialists, and claims technology product owners.
The article discusses the transformation happening in the field of insurance claims processing, driven by technology and customer needs. It highlights the emergence of digitally adept claims handlers and product owners, focusing on the shift towards digitalization. The future of claims handling is seen to involve distinct specializations, such as digitally enabled customer advisors, complex claims adjustors, claims prevention specialists, and claims technology product owners. These roles aim to combine human interaction with technology to maximize efficiency and customer satisfaction. The importance of tools like RDT’s agile composition engine (Ace) in enhancing efficiency, collaboration with partners, and streamlining claims handling processes is also emphasized. The integration of human expertise with automation is deemed crucial for the future of claims processing, ensuring precision, speed, and customer-centricity. Overall, the article underscores the significance of combining technological advancements with human expertise to revolutionize claims handling and set new standards in the insurance industry.
