PriyaPatel
TLDR:
Key points:
- Turtlemint leverages AI, cloud technology, and cybersecurity to enhance the insurance experience
- CTO Prajakt Deolasee discusses the company’s use of AI, machine learning, data analytics, cloud technology, and integration capabilities
Full Article:
In an exclusive interview, Prajakt Deolasee, Chief Technology Officer(CTO) at Turtlemint, discusses the technological innovations driving the company’s success in the insurtech industry. Turtlemint leverages a variety of innovative technologies to enhance the insurance buying and management experience for both consumers and insurance advisors. Some key aspects of Turtlemint’s technology landscape include a digital platform, AI and ML capabilities, data analytics, cloud technology, cybersecurity measures, and integration capabilities.
As the CTO, Deolasee’s primary responsibilities include shaping the company’s technological direction, fostering innovation, managing technology deployment, optimizing operational efficiency, and maintaining strong relationships with other business units. Recent projects at Turtlemint include an embedded insurance platform, generative AI bot, martech automation, automatic KYC and verification, developer suite, and sales management application.
These technological advancements have had a significant impact on advisors and Turtlemint’s business operations, providing a seamless and efficient experience for advisors and enabling faster insurance quotes and claim processes. By handling routine tasks, these innovations have boosted productivity and efficiency, reducing the cost of doing business and improving operations and sales.
Turtlemint recently integrated Generative AI and AI/ML technologies into its platform, streamlining operations and enhancing decision-making processes. Despite challenges faced during development, including integration with legacy systems and scalability concerns, Turtlemint overcame these obstacles by creating robust integration tools, enhancing data cleaning processes, and adopting scalable cloud-based infrastructure.
Customers have responded positively to these new developments, appreciating the improved efficiency and service quality. Turtlemint gathers feedback through various channels such as CSAT surveys and direct communications, incorporating customer insights into future projects. Key performance metrics used to evaluate the success of these projects include Customer Satisfaction (CSAT), Net Promoter Score (NPS), adoption and usage rates, resolution time, and operational efficiencies.
