PriyaPatel
TLDR:
- Five Sigma has introduced Clive™, the insurance industry’s first AI-powered claims adjuster.
- Clive revolutionizes claims processing with AI and automation, setting new benchmarks in efficiency, accuracy, and cost reduction.
Five Sigma, an AI-native claims management software company, has unveiled “Clive”™, the insurance industry’s first AI-powered Insurance Adjustment Agent. Clive leverages artificial intelligence and automation to transform claims processing, aligning with the industry’s future of integrating AI and automation technologies to enhance operational efficiency, reduce costs, and improve customer satisfaction. Clive is designed to work on top of any Claims Management System (CMS) and is developed as a powerful assistant to human adjusters, automating time-consuming tasks and improving overall productivity. The release of Clive as a universal claims agent allows insurers to benefit from AI without replacing their existing claims system. Customers of Five Sigma, such as Xceedance, have already seen significant operational efficiency improvements with the platform’s existing AI and automation features, and the introduction of Clive is expected to elevate claims management processes even further.
Clive operates throughout the entire claims process from initial loss notification to settlement, conducting automated tasks like document handling, personalized communications with policyholders, and real-time decision-making. It ensures seamless interaction with policyholders while consulting human adjusters for complex issues, exceptions, and judgment calls. By offering Clive as an enhancement to any CMS, including Guidewire, Duck Creek, Sapiens, or Majesco, Five Sigma is enabling insurers to leverage AI benefits without the need for system overhauls. Clive’s introduction represents a new era of innovation and efficiency in the insurance industry, empowering insurers to achieve unparalleled efficiency and greater customer satisfaction.
Overall, Clive™ represents a significant milestone in the claims management transformation journey, showcasing Five Sigma’s commitment to driving the insurance industry forward with AI and automation. Through a blend of innovative technology and industry expertise, Five Sigma is revolutionizing the way claims are handled, leading to improved efficiency, accuracy, and customer satisfaction in the insurance industry.
