PriyaPatel
TLDR:
- RSA Insurance has launched a new claims portal for brokers and customers.
- The portal offers a comprehensive claims management solution in a secure cloud environment.
RSA Insurance, a leading UK insurer, has launched its new and enhanced broker and customer claims portal. The company is the first UK insurer to implement the Guidewire Cloud solution, powered by Guidewire, a global leader in insurance platform software. The new claims portal offers a comprehensive and market-leading claims management solution within a scalable and secure cloud environment. It leverages the latest technology to streamline the claims process, saving brokers and customers valuable time and effort. Capgemini, a global business and technology transformation partner, was selected to ensure the smooth and effective implementation of this solution. Initially supporting the Commercial Property product line, additional lines of business will be added in a phased approach. The portal includes advanced features to enhance the user experience, such as a streamlined First Notification of Loss process and automated communications.
Key Points:
- RSA Insurance launches new and enhanced claims portal for brokers and customers.
- The portal offers a market-leading claims management solution in a secure cloud environment.
- Capgemini was selected as a partner for implementation, and features include dynamic questioning, live chat support, and automated communications.
RSA’s commitment to innovation and enhancing customer experience drove the development of this new platform. It aims to provide a more agile, responsive, and efficient claims process. With the support of Capgemini, RSA is set to deliver a simpler and more personal claims experience for brokers and customers. This initiative marks a significant step in the digital transformation of the insurance industry, setting a new standard for UK insurers.
