PriyaPatel
TLDR:
- RSA Insurance has launched a new claims portal for brokers and customers.
- The portal offers a comprehensive claims management solution within a secure cloud environment.
RSA Insurance, a leading UK insurer, has launched its new and enhanced broker and customer claims portal. The company, known for its comprehensive insurance services, is the first UK insurer to implement the Guidewire Cloud solution, powered by Guidewire, a global leader in insurance platform software. The new claims portal offers a comprehensive and market-leading claims management solution within a scalable and secure cloud environment. It leverages the latest technology to streamline the claims process, saving brokers and customers valuable time and effort. Capgemini, a global business and technology transformation partner with the most Guidewire specializations in the industry, was selected to ensure the smooth and effective implementation of this solution.
Initially, the portal will support the Commercial Property product line, allowing brokers to make and track claims online. RSA plans to add additional lines of business in a phased approach throughout the remainder of 2024 and into early 2025. The portal includes several advanced features designed to enhance the user experience and make the claims process more efficient. To assist brokers in familiarizing themselves with the new portal, RSA has developed a series of comprehensive video guides. The launch of this new portal is part of RSA’s ongoing commitment to innovation and enhancing the customer experience.
John Chasty, director, customer success at Guidewire, said, “We’re proud to partner with RSA in this groundbreaking initiative. Guidewire Cloud is designed to empower insurers with the tools they need to thrive in a digital-first world. In an era marked by rapid technological advancements, RSA has set a new industry standard by becoming the first UK insurer to implement Guidewire Cloud.”
Kris le Sage de Fontenay, client partner at RSA for Capgemini, said, “Today’s fast-evolving customer expectations require insurers to rethink the traditional claims experience. Capgemini is delighted to play a crucial role in guiding RSA on their ambitious project to deliver a simpler and more personal claims experience for brokers and customers. Together, we have leveraged our collective strengths to create a solution that truly reimagines RSA’s claims operations.”
