Tech transforms insurance for smooth claims process during natural disasters.

TLDR:

• Emerging technologies like drones and AI tools are helping insurers manage claims during catastrophic events more efficiently.
• Insurers face challenges like a surge in claims, a shortage of adjusters, and potential fraud post-catastrophe.

Article Summary:

Claims management during catastrophic events can be chaotic for both insureds and insurers. Traditional processes are strained when large numbers of claims are filed following disasters, leading to delays in assessment and settlement. Insurers are turning to emerging technologies like drones and generative AI tools to streamline the claims process and enhance customer experiences.

Catastrophic events, exacerbated by climate change, have made it challenging for insurers to quickly allocate resources and find qualified adjusters to evaluate damages. The use of drones and AI in claims management can help insurers predict risks more accurately, prioritize customers with significant damage, and automate routine communication processes.

Chatbots and voice assistants can provide quick answers to insureds’ queries, while virtual adjusting technology allows for remote assessment of damages. Drones play a crucial role in accessing inaccessible areas post-storms, ensuring a swift claims process for customers. Insurers leveraging AI tools and drones can enhance efficiency and effectiveness in claims management during catastrophic events.