PriyaPatel
TLDR:
Principal Insurance and Avoira have been honored at an international awards ceremony for their AI-powered technology platform. The platform was named the Best Improvement Project in Europe, the Middle East, and Africa at the Contact Center World Global Top Ranking Performers awards. This recognition highlights the success of their collaboration in creating a transformative customer experience and speech analytics solution.
Key Points:
- Principal Insurance and Avoira were honored for their AI-powered technology platform at the Contact Center World Global Top Ranking Performers awards.
- The platform was named the Best Improvement Project in Europe, the Middle East, and Africa for its transformative customer experience and speech analytics solution.
A specialist brokers and a tech firm, Principal Insurance and Avoira respectively, have been recognized for their collaboration in creating an AI-powered technology platform that significantly enhances customer service. This platform, utilizing the Xdroid CX and speech analytics platform, was awarded the Best Improvement Project in Europe, the Middle East, and Africa at the Contact Center World Global Top Ranking Performers awards. This recognition reflects the success of their partnership and the innovative solutions they have implemented.
The partnership between Principal Insurance and Avoira has not only received international recognition but has also been successful domestically, winning awards at the National Insurance Awards and Comms National Awards. Their solution, tailored to meet the specific needs of Principal Insurance, includes tools such as a vulnerable customers identification tool (VCIT) and a customer sentiment tracker (CST) to enhance customer service and ensure compliance with protocols.
Since the implementation of the Xdroid platform, Principal Insurance has seen a significant increase in quality assurance scores and has been able to better support customers facing various vulnerabilities. The success of this collaboration underscores the importance of innovation, technological advancement, and a strong partnership in delivering exceptional customer service.
