Insurance companies and clients clash over AI in coverage and claims.

April 20, 2024
1 min read


– Data from Insurity’s 2024 AI in Insurance Report shows consumers are against AI in underwriting and claims management.
– There is a divide between insurers and policyholders regarding the use of AI in the insurance industry.

Key Elements:

The article discusses the growing divide between insurers and policyholders when it comes to the use of artificial intelligence (AI) in underwriting and claims management. Data from Insurity’s 2024 AI in Insurance Report reveals that consumers are not in favor of AI being used in these areas. This poses a significant challenge for insurers who are increasingly turning to AI technologies to streamline processes and improve efficiency.

On one hand, insurers see the benefits of AI in underwriting and claims, as it can help them make more accurate assessments and speed up the claims process. However, policyholders are wary of the implications of AI in these crucial areas of the insurance industry. The distrust and skepticism from consumers highlight the need for insurers to tread carefully when implementing AI technologies.

It is crucial for insurers to communicate effectively with policyholders and address their concerns regarding AI in underwriting and claims. Building trust and transparency around the use of AI can help bridge the gap between insurers and policyholders, ensuring a more harmonious relationship moving forward.

The article emphasizes the importance of understanding consumer sentiment and preferences when it comes to technological advancements in the insurance industry. By listening to policyholders and addressing their concerns, insurers can navigate the complexities of AI implementation and build stronger relationships with their customers.

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