PriyaPatel
TLDR:
– Insurance companies in Ireland are being called to be more vigilant and accountable for overcharging customers.
– Axa Insurance had to issue refunds to 400 customers who were overcharged due to tech mistakes.
Irish MEP, Billy Kelleher, has voiced concerns over insurance companies overcharging customers due to tech mistakes. He believes that companies need to invest more in their IT systems to prevent these errors and should face tougher sanctions if they fail to do so. Kelleher emphasized that Ireland’s failure to address overcharging issues could harm its international reputation as a tech hub. Companies need to have proper systems in place to protect against cybersecurity threats and ensure accurate billing for customers.
Kelleher’s comments come after Axa Insurance had to issue refunds to 400 customers who were overcharged over a number of years. He believes that in the modern age, with advanced technology capabilities, these types of mistakes should not occur. It is essential for financial institutions and insurance companies to invest in enhancing their IT systems to prevent overcharging issues and maintain consumer trust.
Overall, Kelleher is calling for stricter measures to hold insurance companies accountable for any overcharging errors and to ensure that customers are refunded for any discrepancies. Companies must prioritize investing in their IT systems to prevent future tech blunders and protect consumers’ interests.
