Tech and agent expertise boost customer experience when combined effectively.

June 18, 2024
1 min read


Combining Tech and Agent Expertise for Enhanced Customer Experience


Key points:

  • Technology hasn’t replaced insurance agents completely.
  • Agents play an important role in complex insurance products and customer interactions.


Doomsday talk about the future of human agents is on the rise due to emerging technologies like artificial intelligence. However, insurance agents are still expected to grow in their roles by 2032. Technology has opened up opportunities for agents across the entire value chain.

Key Elements:

  • Not all insurance can or should be automated, especially complex products.
  • Human expertise is valued by many customers, even in a tech-driven world.
  • Agents are quick to adopt new insurance technology to enhance their efficiency.
  • New technology is changing agents’ roles for the better, allowing them to focus on customer service and advisory roles.

Overall, technology is seen as a positive influence in the insurance industry, helping agents provide better outcomes for customers and increase revenue for companies.


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