PriyaPatel
TLDR:
Key Points:
- RDT Tech Poll reveals demand for transparency and automation in insurance claims processes.
- Insurance professionals call for more detailed updates and access to claim information.
The recent RDT Tech Poll has shown that insurance professionals are seeking greater transparency and automation in claims processes. This demand is driven by rising claims costs and inefficiencies in current systems. Nearly all respondents agree that claims processes are not as transparent as they should be, and believe that further automation could benefit insurers, brokers, and policyholders.
Insurers recognize the need to provide more detailed updates on claims status, with 91% of respondents calling for improved access to this information. However, barriers to greater transparency include the inefficiency of legacy systems, lack of clarity in processes, high costs, and concerns about policyholder comprehension.
Joe O’Connor, deputy CEO of RDT, emphasizes the importance of transparency and automation in claims processing. While challenges remain, cost-effective solutions are available to meet the demand for more detailed and accessible claims information in the market.
Source: Claims Media
