Tech trends revolutionize general insurance broking with an Australian twist.

January 19, 2024
1 min read


– Covertech, an Australian InsurTech group, believes that several technology trends will transform the general insurance broking sector in Australia.

– These trends include the use of immersive internet technologies such as augmented reality and virtual reality for property inspections and risk assessments.

– Artificial intelligence and machine learning can be utilized to enhance customer service through AI-driven chatbots handling inquiries and policy recommendations.

– Multi-cloud adoption allows for scalable data storage and improved cybersecurity measures.

– Leveraging remote technologies can attract diverse talent and increase productivity through a flexible workforce.

– Decentralized systems using blockchain technology can ensure secure and transparent management of client data and prevent fraud.

– Updating legacy systems with modern solutions, such as cloud computing, can improve data processing and customer interaction capabilities.

– The implementation of AI in claims and underwriting can lead to faster and more accurate decisions.

– Automation, through applied AI and next-level automation, will reshape insurance operations for greater efficiency and precision.

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