– Covertech, an Australian InsurTech group, believes that several technology trends will transform the general insurance broking sector in Australia.
– These trends include the use of immersive internet technologies such as augmented reality and virtual reality for property inspections and risk assessments.
– Artificial intelligence and machine learning can be utilized to enhance customer service through AI-driven chatbots handling inquiries and policy recommendations.
– Multi-cloud adoption allows for scalable data storage and improved cybersecurity measures.
– Leveraging remote technologies can attract diverse talent and increase productivity through a flexible workforce.
– Decentralized systems using blockchain technology can ensure secure and transparent management of client data and prevent fraud.
– Updating legacy systems with modern solutions, such as cloud computing, can improve data processing and customer interaction capabilities.
– The implementation of AI in claims and underwriting can lead to faster and more accurate decisions.
– Automation, through applied AI and next-level automation, will reshape insurance operations for greater efficiency and precision.