Work world evolving, stay ahead with Changing World of Work.

April 24, 2024
1 min read


Key points:

  • The insurance industry is facing a talent shortage exacerbated by the pandemic.
  • Technology is changing skillsets needed in the industry, leading to a focus on upskilling and reskilling.

The insurance industry is experiencing a talent shortage due to the aging workforce and the need for new skills. Technology is playing a vital role in addressing these challenges, with a focus on upskilling and reskilling employees. Ken Tolson, President of Network Solutions at Crawford and Company, discusses the impact of technology on the claims management process. He emphasizes the importance of recruiting and training individuals with the right skillsets and highlights the benefits of leveraging AI in improving customer experience and efficiency in claims handling. The integration of technology, such as self-service tools and AI-driven processes, is transforming the insurance industry and enhancing the overall claims process. While there are challenges in adopting new technologies, the key is to stay curious, open-minded, and adaptable in a changing work environment to succeed.

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